Customer Service

SALES

Sales & discounts cannot be applied to previous or past orders nor can they be combined. Once purchased, an item cannot be discounted lower. This is to ensure the integrity of the order and the production process. 

 

 

PRODUCTION

Lemon + Sage The Label collections are made to order and for this reason we do not carry stock. We pride ourselves on our concept of sustainable business practices. Our goal is to send your new treasures in a timely manner. We reserve 2-3 weeks for production. When an order is ready to be shipped, the customer will be notified by email including the tracking number. Orders are shipped with Canada Post and USPS. Shipping will take 2-3 business days for Quebec orders, 2-7 for the rest of Canadian orders, and 5-10 for US orders. Lemon + Sage is not responsible shipping and customs delays as it is in the hand of the carrier. *Orders may be delayed due to international shipping delays as a result of Covid-19.*

 

RETURNS & EXCHANGES

Lemon + Sage The Label offers 14 days for a return. Merchandise in its original unworn condition and packaging must be returned and received by our team within the 14 day window. To start a return please email info@lemonsagethelabel.com.

*All items on sale, intimates, and swimwear collections are final sale, no exchanges or returns.*

Lemon + Sage The Label reserves the right to refuse damaged, altered or worn merchandise in which case a refund will not be granted.

All refunds will be made to the original form of payment excluding shipping costs (and duties if shipment is international). Please wait 5-7 business days for your bank institution to process the refund.

For exchanges, please email info@lemonsagethelabel.com to begin the request process.

Customers are responsible for return shipping.

*In the event that a credit note is issued, it is valid for up to a year from the issue date and must be used in full in one single purchase.*

Lemon + Sage The Label is not responsible for lost items or packages sent to the wrong address. 


CUSTOM ORDERS 

Custom orders and designs are non-exchangeable or refundable. 


TAXES, DUTIES & SHIPPING 

All Lemon + Sage The Label collections are shipped from Montreal, Canada. Duties will not be applied to orders within Canada. Orders will be shipped with Canada Post and receive a tracking number which will be emailed to the email address associated to the order.

Orders to the USA & International may incur taxes and duties. The customer takes full responsibility to pay for international taxes and duties (if any). All shipping & handling charges for the USA & International are calculated through Canada Post. Taxes and duties will not be refunded by Lemon + Sage The Label in the event of a return.


CURRENCY

Orders on our site are processed in Canadian Dollars (CAD). 


PRIVACY 

We do not sell, trade or transfer any personal information uploaded by customers.

Personal customer information is used to personalize the site and keep an internal data of orders and customers processed.

Lemon + Sage The Label owns all images uploaded to lemonsagethelabel.com and on all social media platforms including Facebook, Instagram, Pinterest, Snapchat, Twitter (unless otherwise stated). If you would like to use one of our original images, please contact info@lemonsagethelabel.com. 

 

COVID-19 SAFETY MEASURES

We are committed to following the regulations set in place by our Canadian government and have taken precautions ourselves. Our design & shipping stations are regularly cleaned to keep our staff and clients safe. Orders may be delayed due to production and shipping delays. We appreciate your patience and understanding.

"In unprecedented times we must see the bright opportunities the Universe provides. Stay safe, stay cozy, and do the things you wanted to do when you didn't have the time. Reorganize, create, reimagine, and shop online in peace! We also want to make sure our social media platforms remain a place where we can come together in positivity & build a stronger future. Join us on Instagram & Facebook: @lemonsagethelabel."

-The Lemon + Sage Club

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